Brown Suga Esthetics Policies
Reservation Deposit: A 50% non-refundable deposit is required at the time of booking to secure your requested appointment time. This deposit goes directly toward your total balance at checkout.
Card on File: A valid credit or debit card must be saved on file to complete your reservation.
Accepted Payments: We accept cards or exact cash. Change is not kept in the studio for cash transactions.
💳 Booking & Reservation Deposit
🚗 Arrival & Studio Etiquette
When to Arrive: Please arrive no earlier than 5 minutes prior to your scheduled time.
Waiting Area: If you arrive early, kindly relax in your vehicle or in our building's first-floor lobby until your appointment time.
Guest Policy: To maintain a calm and intimate environment for all guests, extra visitors and children are not permitted in the treatment room unless actively receiving a service. They are welcome to wait downstairs in the lobby.
Grace Period: To ensure every client receives their full, unhurried service, we offer a 5-minute grace period.
Late Arrivals: Arriving after the 5-minute mark will incur a $15 late fee added to your remaining balance, provided your service can still be completed safely within the remaining time.
Cancellations Due to Lateness: If you arrive beyond the grace period and we are unable to accommodate your service, your appointment will be canceled, your deposit forfeited, and a new booking will be required online. Please note: Texting ahead does not guarantee we can extend your service window.
⏱️ Timeliness & Late Policy
🗓️ Rescheduling & Cancellation Policy
24-Hour Notice Required
Any cancellation, reschedule, service removal, or service downgrade made within 24 hours of your scheduled appointment time (including same-day changes) will result in the forfeiture of your reservation deposit.
Deposit Transfers
If you provide more than 24 hours' notice, your reservation deposit may be transferred ONE time to a new appointment.
Your rescheduled appointment must take place within 7 calendar days of your original appointment date. Deposit transfers cannot be applied to appointments scheduled beyond the 7-day window.
To help us reschedule your appointment as quickly as possible, please review our current availability at:
https://brownsugaestheticsllc.glossgenius.com/services
Then, text us the date and time you'd like to reschedule to, and we'll confirm your appointment if that time is available.
Any changes made after your one-time deposit transfer, or with less than 24 hours' notice, will require a new reservation deposit.
If you do not qualify for a deposit transfer because your appointment falls within the 24-hour cancellation window, simply notify us that you need to cancel your appointment. If you'd like to visit us in the future, you're more than welcome to book a new appointment online at:
https://brownsugaestheticsllc.glossgenius.com/services
No-Call / No-Show
Clients who fail to arrive for their appointment without prior notice will be charged 100% of the booked service total to the card on file and may lose the privilege of booking future appointments.
Appointments During Your Cycle: You are more than welcome to receive services during your menstrual cycle! To ensure a seamless and hygienic experience, please arrive wearing a fresh tampon or menstrual cup.
Cycle Adjustments: Skin sensitivity can increase during this time, but cancellations or reschedules requested within our standard 24-hour window due to your cycle will still follow our standard policy.
🩸 Menstrual Considerations
Medical Clearance: We advise expecting guests to consult with their primary care provider or OBGYN before scheduling waxing or specialized skincare treatments.
6+ Months Expecting: For your safety and comfort, if you are 6 or more months pregnant and have not received a waxing service within the past 4 weeks, we ask that you hold off on booking a new appointment at this stage.
Late-Stage Sensitivity: Due to heightened skin sensitivity close to delivery, advanced waxing is not recommended without recent, consistent maintenance.
🤰 Pregnancy Policy
Treatment Eligibility
Health & Skin Conditions: Services will be rescheduled if active skin irritation, infection, or contagious conditions are present in the treatment area. Standard deposit rules apply.
Same Day Appointments
Looking for a last-minute luxury refresh? For same-day availability, please text us directly at 346-388-8275 with your first and last name, email address, preferred time, and the exact services you’d like to book.
If we are fully booked, you are welcome to join our digital waitlist. Should an opening occur, you will be notified instantly to claim the slot!
Right to Refuse Service: We maintain the right to refuse or discontinue service to ensure a safe, respectful, and professional environment for everyone.